AI-Powered CX, Accelerated.
Seamlessly monitor, optimize, and empower your contact center operations with the power of AI and automation. Transform every customer interaction into an opportunity to drive loyalty, efficiency, and compliance.
How it works
Connect Your Data. Build Your Workflow. Get Insights Fast.
From Prompts to AI Agents
Unify and Analyze CX Data in Real Time
Velocity connects directly to your existing CX platforms, capturing and analyzing customer interactions in real time. From call transcripts to chat logs and email exchanges, Velocity provides a holistic view of your customer communications, empowering your team with actionable insights.
What’s Included
Call Transcripts: Automatically transcribe and analyze every call for sentiment, keywords, and compliance.
Chat Logs: Capture real-time chat data across platforms for trend analysis and quality monitoring.
Email Interactions: Evaluate email responses for tone, accuracy, and adherence to guidelines.
Customer Sentiment Scoring: Gauge customer emotions with AI-driven sentiment tagging.
Agent Performance Metrics: Real-time tracking of key performance indicators for every agent.
Compliance Tagging: Automatically flag compliance risks to ensure audit readiness.
Velocity brings all this data together, enabling you to identify trends, optimize agent performance, and deliver unparalleled customer experiences.
Create AI Workflows That Automate Your Insights.
AI Workflows Tailored to Your Business Needs.
Use no-code or developer-friendly tools to create workflows that automate sentiment analysis, real-time compliance checks, and personalized customer service improvements. Build workflows tailored to your goals with just a few clicks or a single API call.
Simplify Operations With AI-Driven Automation.
Optimize Contact Center Efficiency with Automation.
Velocity automates the most complex aspects of customer experience management. Automatically analyze conversations, surface insights, and enable real-time reporting while ensuring compliance and quality assurance.
Real-time compliance monitoring
AI-driven QA for 100% coverage
Streamlined agent feedback and coaching
Prebuilt integrations with leading platforms
Simplify AI Operations
Effortless AI Operations for Smarter CX.
Manage all your customer interactions and insights in one place. Automate workflows to eliminate repetitive tasks, deliver actionable data, and streamline coaching and compliance efforts. With our revenue and CX automation tools, you can focus on delivering a better customer experience.
For Contact Center teams
Transform Your Contact Center with AI-Powered Operations
Streamline quality assurance, customer insights, and agent performance management with Velocity. Replace manual workflows with automated solutions that save time, boost compliance, and improve the overall customer experience.
A Comprehensive Toolkit for Contact Center Transformation
Every stakeholder in your contact center — from agents to operations leaders — needs actionable insights, seamless workflows, and scalable solutions. Velocity empowers your team with multimodal data integration, AI-powered automation, and real-time intelligence, driving measurable value across the board.
Streamline Multimodal CX Operations
Velocity unifies data from calls, chats, emails, and social interactions into a single platform. With seamless integration to tools like Twilio, Zoom, and NICE, Velocity ensures every interaction is logged, analyzed, and actionable, regardless of channel.
What You Get:
Unified data streams across all communication channels.
Real-time analysis of multimodal interactions.
Prebuilt integrations for effortless deployment.
Deliver Insights That Matter to Every Stakeholder
Whether you’re a CX leader, a QA manager, or an agent, Velocity delivers tailored insights that drive action:
For CX Leaders: Identify customer sentiment trends and predict churn with advanced analytics.
For QA Managers: Automate quality scoring and compliance tagging for every interaction.
For Agents: Access real-time feedback and actionable coaching tools.
AI-Powered Operations at Scale
Velocity’s AI automates the repetitive, time-intensive tasks of contact center management, allowing your team to focus on driving results. From instant compliance checks to sentiment scoring and real-time trend monitoring, Velocity ensures you stay ahead of the curve.
Key Features:
Automated QA with 100% coverage.
Real-time compliance monitoring across all channels.
Proactive issue detection and resolution recommendations.
Integrate with existing workflows
Velocity works with your existing tools and scales effortlessly as your contact center grows. Whether you handle 10 or 10,000 interactions per hour, Velocity’s infrastructure is built for reliability, speed, and impact.
Features Include:
API-first design for custom workflows.
Prebuilt connectors for CX platforms.
No-code setup for fast implementation.
For developers
APIs for Seamless Enterprise Integration
Velocity's powerful APIs and clear documentation make it easy for developers to integrate AI-powered workflows into your contact center stack. Build custom solutions, automate operations, and iterate as your business scales — all while leveraging the power of real-time data and AI-driven insights.
Automate call transcription and sentiment analysis.
Integrate real-time compliance monitoring into your workflows.
Enable custom reporting and dashboards for stakeholders.
What You Can Do
Accelerate your CX transformation at every stage
Ready to elevate your CX operations?
Get started now or connect with our team to build a tailored solution for your business.
Leverage Velocity to move your CX forward.
