AI-Powered CX. Accelerated.
Seamlessly monitor, optimize, and elevate your contact center with real-time AI and automation. Every interaction becomes a lever—driving loyalty, efficiency, and compliance.
How it works
Connect Your Data. Build Your Workflow. Get Insights Fast.
From Prompts to AI Agents
Unify and Analyze CX Data in Real Time
Velocity connects to your CX platforms and turns raw communication into strategic advantage.
What’s Included
Call Transcripts: Full sentiment, keyword, and compliance analysis.
Chat & Messaging: Trend detection and quality checks in real time
Emails: Tone, accuracy, and guideline adherence
Sentiment Scoring: Emotional tagging across channels
Agent Metrics: Live performance insights
Compliance Tagging: Instantly audit-ready
Velocity unifies your CX data, enabling you to identify trends, optimize agent performance, and deliver unparalleled customer experiences.
Create AI Workflows That Automate Your Insights.
Build What You Need - Fast
No-code or developer mode. Automate coaching triggers, QA reviews, and trend alerts.
Automate for Impact
Let Velocity handle what humans shouldn’t.
Velocity automates the most complex aspects of customer experience management. Automatically analyze conversations, surface insights, and enable real-time reporting while ensuring compliance and quality assurance.
Real-time compliance monitoring
AI-driven QA across 100% of interactions
Smart agent feedback and coaching
Seamless integrations with your current stack
Unified CX Intelligence
Every interaction. Instantly understood.
Manage all your customer interactions and insights in one place. Automate workflows to eliminate repetitive tasks, deliver actionable data, and streamline coaching and compliance efforts. With our revenue and CX automation tools, you can focus on delivering a better customer experience.
For Contact Center teams
Transform Your Contact Center with AI-Powered Operations
Streamline quality assurance, customer insights, and agent performance management with Velocity. Replace manual workflows with automated solutions that save time, boost compliance, and improve the overall customer experience.
A Comprehensive Toolkit for Contact Center Transformation
Every stakeholder in your contact center — from agents to operations leaders — needs actionable insights, seamless workflows, and scalable solutions. Velocity empowers your team with multimodal data integration, AI-powered automation, and real-time intelligence, driving measurable value across the board.
Streamline Multimodal CX Operations
Velocity unifies data from calls, chats, emails, and social interactions into a single platform. With seamless integration to tools like Twilio, Zoom, and NICE, Velocity ensures every interaction is logged, analyzed, and actionable, regardless of channel.
What You Get:
Unified data streams across all communication channels.
Real-time analysis of multimodal interactions.
Prebuilt integrations for effortless deployment.
Deliver Insights That Matter to Every Stakeholder
Whether you’re a CX leader, a QA manager, or an agent, Velocity delivers tailored insights that drive action:
For CX Leaders: Identify customer sentiment trends and predict churn with advanced analytics.
For QA Managers: Automate quality scoring and compliance tagging for every interaction.
For Agents: Access real-time feedback and actionable coaching tools.
AI-Powered Operations at Scale
Velocity’s AI automates the repetitive, time-intensive tasks of contact center management, allowing your team to focus on driving results. From instant compliance checks to sentiment scoring and real-time trend monitoring, Velocity ensures you stay ahead of the curve.
Key Features:
Automated QA with 100% coverage.
Real-time compliance monitoring across all channels.
Proactive issue detection and resolution recommendations.
Integrate with existing workflows
Velocity works with your existing tools and scales effortlessly as your contact center grows. Whether you handle 10 or 10,000 interactions per hour, Velocity’s infrastructure is built for reliability, speed, and impact.
Features Include:
API-first design for custom workflows.
Prebuilt connectors for CX platforms.
No-code setup for fast implementation.
For developers
APIs for Seamless Enterprise Integration
Velocity's powerful APIs and clear documentation make it easy for developers to integrate AI-powered workflows into your contact center stack. Build custom solutions, automate operations, and iterate as your business scales — all while leveraging the power of real-time data and AI-driven insights.
Automate call transcription and sentiment analysis.
Integrate real-time compliance monitoring into your workflows.
Enable custom reporting and dashboards for stakeholders.
What You Can Do
Accelerate your CX transformation at every stage
Ready to elevate your CX operations?
Get started now or connect with our team to build a tailored solution for your business.
Leverage Velocity to move your CX forward.
