Encore - Generative Business Intelligence

Encore - Generative Business Intelligence

AI That Thinks Like an Analyst

Seamlessly monitor, optimize, and empower your contact center operations with the power of AI and automation. Transform every customer interaction into an opportunity to drive loyalty, efficiency, and compliance.

Seamlessly monitor, optimize, and empower your contact center operations with the power of AI and automation. Transform every customer interaction into an opportunity to drive loyalty, efficiency, and compliance.

Why Encore

Instant answers powered by AI

Encore uses AI to analyze customer interactions, operational data, and trends in real time, surfacing high-value insights automatically. Instead of static reports, it delivers dynamic, actionable intelligence that adapts to your business in the moment.

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1

Connect Your Data

Seamlessly integrate your CX platforms like Zoom, Twilio, and NICE with Velocity’s APIs to unify data streams.

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2

Define Your Insights

Choose from a library of AI-generated insights or create custom KPIs tailored to your business goals.

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3

Automate Your AI Workflow

Use prebuilt pipelines to automate data ingestion, analysis, and reporting for rapid, actionable insights.

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4

Get Real-Time Analytics

Monitor and manage AI-driven insights with intuitive dashboards, giving your team a complete operational picture.

1

Connect Your Data

Seamlessly integrate your CX platforms like Zoom, Twilio, and NICE with Velocity’s APIs to unify data streams.

2

Define Your Insights

Choose from a library of AI-generated insights or create custom KPIs tailored to your business goals.

3

Automate Your AI Workflow

Use prebuilt pipelines to automate data ingestion, analysis, and reporting for rapid, actionable insights.

4

Get Real-Time Analytics

Monitor and manage AI-driven insights with intuitive dashboards, giving your team a complete operational picture.

Use Cases

How teams use Encore

End-to-End AI Orchestration

Seamlessly integrate AI workflows to power exceptional customer experiences and streamline operations.

Real-Time Data Insights

Turn every customer conversation into actionable intelligence with advanced sentiment analysis and predictive trends.

Automated Quality Assurance & Compliance

Monitor every call, email, and chat for quality and compliance, ensuring your team stays audit-ready and delivers top-notch CX.

Built for Any Scale

Deploy AI-powered solutions across any volume, with flexible no-code tools or developer-friendly API access.

End-to-End AI Orchestration

Seamlessly integrate AI workflows to power exceptional customer experiences and streamline operations.

Real-Time Data Insights

Turn every customer conversation into actionable intelligence with advanced sentiment analysis and predictive trends.

Automated Quality Assurance & Compliance

Monitor every call, email, and chat for quality and compliance, ensuring your team stays audit-ready and delivers top-notch CX.

Built for Any Scale

Deploy AI-powered solutions across any volume, with flexible no-code tools or developer-friendly API access.

Business teams use Encore to run their company more efficiently

Prebuilt Intelligence

Optimized for Fast, Actionable Insights

Encore continuously analyzes your data and surfaces the most valuable insights—no manual queries required. From detecting anomalies to predicting churn and optimizing operations, AI-powered intelligence is available instantly.

Start with prebuilt insight models designed for customer experience, workforce optimization, and revenue growth, or customize them to fit your business.

Data Ready for AI

Real-Time Access to CX and Operational Data

A complete, structured view of your customer interactions, agent performance, and business operations—ready for AI-powered analysis. Encore connects data across multiple sources, ensuring teams get the right insights when they need them. No complex setup. No SQL required. Just instant, AI-driven intelligence.

Designed for Collaboration

Turn Insights into Action Across Your Team

AI-powered intelligence is only valuable if it reaches the right people at the right time. Encore makes it easy for teams to share insights, automate reporting, and act on high-value opportunities—without digging through dashboards.

Centralized AI-Driven Insights for Your Enterprise

Manage all customer interactions, agent performance, and business intelligence across multiple teams and departments—from a single, AI-powered platform.

With Encore, gain a unified view of enterprise-wide customer experience, automate reporting, and surface high-impact insights that drive efficiency and revenue growth.

Sigma has helped accelerate our financial close process. Instead of manually combining multiple data sources each month, we’re now able to run a few simple queries in Sigma, enabling faster monthly reconciliation for credit card transactions

Kelly Hofmann

Revenue Accounting

Sigma has helped accelerate our financial close process. Instead of manually combining multiple data sources each month, we’re now able to run a few simple queries in Sigma, enabling faster monthly reconciliation for credit card transactions

Kelly Hofmann

Revenue Accounting

Sigma has helped accelerate our financial close process. Instead of manually combining multiple data sources each month, we’re now able to run a few simple queries in Sigma, enabling faster monthly reconciliation for credit card transactions

Kelly Hofmann

Revenue Accounting

Ready to get started?

Create an account instantly or work with our team to customize a solution for your business.

Learn how it works

Get details on how to set up and optimize AI-driven business intelligence for your team.

Get details on how to set up and optimize AI-driven business intelligence for your team.

Automate CX & Revenue Insights

Automate CX & Revenue Insights

Seamlessly track performance, optimize workflows, and streamline reporting with AI-powered automation.

Seamlessly track performance, optimize workflows, and streamline reporting with AI-powered automation.