Zoom CX
Transform Zoom CX with Turnkey AI Solutions
Deploy AI-powered insights, automation, and analytics in minutes with a seamless integration designed for any-size contact center or BPO.
Built for Zoom. Built for Awesome.
Purpose-Built AI for Contact Centers Running on Zoom
Transform your contact center operations with seamless AI integration designed for Zoom Contact Center and Phone. Generate actionable insights, streamline workflows, and empower your agents to deliver exceptional customer experiences.
Get Started in Minutes
Deploy AI-driven tools and insights without the complexity. Our turnkey integration with Zoom ensures your teams are up and running quickly, enabling you to unlock value from day one.
Turn Insights into Action, Instantly
Choose from a wide array of CX data sources—call transcripts, metadata, sentiment scores—and automatically map them to your warehouse.
Start Generating Insights
Begin uncovering actionable insights and driving smarter decisions with prebuilt models and dynamic dashboards.
Reduce engineering effort
Enhance CX Operations Without Adding Complexity
Rely on Velocity’s seamless integrations and extensive ecosystem to handle the heavy lifting for your CX environment. Whether you're scaling operations, optimizing workflows, or launching new capabilities, Velocity adapts to your unique needs and delivers results.
Deliver Smarter Agent Support in Real-Time
Empower agents with pre-built call summaries, AI-driven coaching prompts, and relevant knowledge surfaced directly within their Zoom interface. Save time and drive better outcomes for every customer interaction.
Improve Customer Experience Effortlessly
Enable seamless interactions by combining Zoom Contact Center data with real-time AI insights. Automatically generate action plans, resolve issues faster, and provide personalized service at scale.
Revolutionize CX with AI-Powered Workflows
Seamlessly Sync Data Across All Your Systems
Unify your contact center operations by connecting Zoom CX data with the tools you already rely on. Our platform integrates effortlessly with CRMs, ticketing systems, and analytics platforms, ensuring a single source of truth for your teams.
Why Zoom CX + EndeavorCX
Why Zoom CX + Your AI Platform
Create a Seamless Experience Across Every Interaction
Unify customer data, QA scores, WFM schedules, virtual agent insights, and live coaching tools from Expert Assist into one platform. Break down silos and empower agents with the full picture to deliver faster, more personalized service.
Reduce Escalations with Real-Time Agent Assistance
Equip your agents with AI-powered tools that provide live coaching prompts, surface relevant knowledge articles, and summarize conversations on the fly. Resolve issues faster, reduce escalations, and improve CSAT.
Simplify Quality Assurance and Performance Management
Automate call evaluations, compliance checks, and coaching feedback across Zoom CX. Provide managers with a unified dashboard to track agent performance and make data-driven decisions.
Scale Your Operations with Seamless Integration
Leverage our tight integration with Zoom Contact Center, ZVA, and Expert Assist to connect with CRMs, ticketing tools, and analytics platforms. Build automated workflows and streamline operations with one comprehensive system.
Elevate Your Contact Center with Zoom CX + AI
In this quick demo, see how our platform seamlessly integrates with Zoom Contact Center and Phone to:
Unify agent workflows and customer data into one streamlined platform.
Deliver AI-driven insights and real-time coaching to enhance every interaction.
Automate post-call processes and reporting for improved efficiency.
Case Studies
InflectionCX offers AI-as-a-Service for Contact Centers
Challenge
As a market leading Contact Center Outsourcing Partner and BPO, InflectionCX works with companies across industries to manage and optimize their CX and operational efficiencies. Each client has
Solution
Stripe professional services helped Booksy replace its payment provider within five months, providing key business guidance and working closely with Booksy engineers, helping it achieve its vision of a complete payments platform where providers can manage payments entirely through their Booksy account. Booksy migrated tens of thousands of connected provider accounts to Stripe overnight with a 97% success rate.
Products
Velocity
Encore - Business Intelligence
Elements
Radar
Professional services
Build a Unified CX Solution with Help from Our Experts
Our team is here to help you consolidate your contact center tools and elevate customer experiences. Whether you're integrating Zoom Contact Center for the first time or optimizing workflows across multiple systems, we provide tailored solutions to streamline operations and maximize impact.
Ready to get started?
Create an account instantly to get started or contact us to design a custom package for your business.
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