Total Quality Assurance
Automate CX Assurance to Elevate Quality, Compliance, and Efficiency
Leverage AI to transform your quality processes from operational necessity to strategic advantage. Our platform ensures consistent, high-quality customer experiences while driving insights that power performance and compliance—at scale.
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Traditional Quality Assurance Limits Your CX Potential
Whether it’s from legacy systems, different phone providers, or archived contact center data, Prism transcribes your historical audio seamlessly. Turn previously unsearchable interactions into actionable intelligence and make use of past conversations like never before.
A modular, end-to-end solution
Move Your CX Operations Forward with Total Quality Assurance
Integrate seamlessly with your existing contact center systems to support the entire lifecycle of your customer interactions—from acquiring insights and optimizing agent performance to assuring compliance and driving continuous improvement.
With our comprehensive AI-driven CX Assurance solution, you don't have to settle for disparate, piecemeal tools. Our platform provides the scale, automation, and depth you need to achieve excellence.
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Empower Your Teams with CX Tools That Drive Results
Operate with more agility across your contact center, quality management, compliance, and data teams on a platform designed to boost productivity. Implement AI-driven QA standards, automate compliance workflows, eliminate manual review burdens, and unlock performance insights that help your agents excel.
Deliver Faster with AI-Driven CX Insights
Unlock growth opportunities by identifying what truly resonates with customers. Our CX Assurance platform provides actionable insights to help you adapt quickly, refine agent training, and retain more satisfied customers.
Assure Compliance Across Every Interaction
Maintain high standards with automated compliance monitoring for every interaction. Our AI technology ensures regulatory adherence and helps you mitigate risks, giving you peace of mind for audits and reviews.
Optimize Operational Workflows with Automation
Eliminate manual processes and increase efficiency by automating quality checks and reporting. Get deeper insights, streamline compliance, and focus on strategic initiatives instead of routine tasks.
Identify Trends with Integrated Quality Data
Integrate quality assurance with your existing data to identify trends that impact customer experience. Use these insights to take proactive measures, enhance operational efficiency, and deliver better service.
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Assured Performance and Global Scalability
Our CX Assurance platform empowers high-growth startups and global enterprises to optimize their customer interactions, enhance quality, and drive impactful insights—all with the industry-leading reliability and scale they need. Deliver transformative customer experiences, backed by advanced infrastructure that adapts as you grow.
What's included
Total Quality Assurance at a Glance
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Quality Monitoring
Agent Performance
Customer Experience Analytics
Out-of-the-Box Reporting
100% interaction monitoring across voice, chat, and email
AI-driven sentiment analysis for every conversation
Automated scorecards for unbiased evaluations
Configurable quality rubrics tailored to your goals
Real-time alerts for critical issues or compliance risks
Individualized coaching plans powered by AI insights
Transparent performance dashboards for agents and managers
Gamification tools to drive motivation and improvement
Real-time feedback loops for continuous learning
Skill gap analysis to target training efforts effectively
Deep customer sentiment analysis across touchpoints
Custom CX metrics for actionable insights
Proactive trend detection to address emerging issues
Predictive analytics to forecast satisfaction and churn
Integration-ready dashboards for instant reporting
Prebuilt templates for compliance, CX, and QA metrics
Customizable dashboards to fit your KPIs
Trend tracking and root cause analysis tools
Integration with BI tools and CRM platforms
Real-time reports on agent productivity and QA outcomes
EndeavorCX partner integrations
Implement quickly with our prebuilt integrations
Get up and running in no time with our prebuilt integrations. Velocity, Prism, and Atlas seamlessly connect to your existing contact center platforms, CRM systems, and analytics tools, so you can start driving results from day one — no heavy lifting required.
Ready to revolutionize your contact center operations?
Create an account instantly to get started or contact us to design a custom package for your business.
Integrate Seamlessly with Your Existing Systems
