Pricing

CX Intelligence That Pays for Itself

Built for CX leaders who can’t afford guesswork. ATLAS powers real-time insights, AI-guided action, and measurable business impact.

ATLAS Essentials

Teams seeking foundational insights to stop guessing and start optimizing.

Get instant value from your data with core analytics, baseline tuning, and actionable insights out of the box. Essentials includes sentiment analysis, empathy scoring, CSAT, NPS, opening/closing analysis, and more — everything you need to prove ROI and build momentum.

ATLAS Professional

Organizations requiring contextual intelligence and precision optimization.

Move beyond surface metrics to scenario-aware intelligence that mirrors your real CX landscape. ATLAS Professional equips you with AI Specialists that proactively surface quality risks, optimize coaching flows, and close operational gaps. From “What happened?” to “What’s next?”

ATLAS Enterprise

For enterprises driving transformation.

ATLAS Enterprise is the intelligence backbone for CX transformation. From tailored AI Specialists to industry-specific compliance, it adapts to your org’s complexity—without compromise. Includes custom development, elastic scaling, SLA-backed uptime, and strategic success services.

What’s Included in Every Tier

Support, optimization, and SLAs — scaled to your ambition.

Feature

Essentials

$35
per agent/month
plus $0.11 talk hour of transcription

Professional

$65
per agent/month
plus $0.11 talk hour of transcription

most popular

Enterprise

$95
per agent/month
plus $0.11 talk hour of transcription

Conversation analytics
Historical Reports, BI, Call Detail Records, & more

Conversation Intelligence
Sentiment, Intent, Compliance, CSAT, NPS, Topics, Tones, Agent Soft Skills, Emotions, Effort, and more.

Agent performance scorecards with empathy metrics

Basic coaching recommendations

Knowledge base with AI-powered search

Standard integrations

Data retention

12-months

18-months

Custom data retention policies

AI Specialists Package:
CX Assurance, Knowledge Optimizer, Agent Coach

Custom quality scorecards with AI recommendations

Automated coaching workflows

Advanced analytics with predictive insights

Knowledge gap identification & auto-remediation

Premium integrations

Multi-language support
(25+ languages)

$30/million characters translated

$30/million characters translated

All AI Specialists + custom Specialist development

Unlimited integrations with dedicated support

SLA guarantees

What’s Included in Every Tier

Support, optimization, and SLAs — scaled to your ambition.

Feature

Essentials

$35
per agent/month
plus $0.11 talk hour of transcription

Professional

$65
per agent/month
plus $0.11 talk hour of transcription

most popular

Enterprise

$95
per agent/month
plus $0.11 talk hour of transcription

Conversation analytics
Historical Reports, BI, Call Detail Records, & more

Conversation Intelligence
Sentiment, Intent, Compliance, CSAT, NPS, Topics, Tones, Agent Soft Skills, Emotions, Effort, and more.

Agent performance scorecards with empathy metrics

Basic coaching recommendations

Knowledge base with AI-powered search

Standard integrations

Data retention

12-months

18-months

Custom data retention policies

AI Specialists Package:
CX Assurance, Knowledge Optimizer, Agent Coach

Custom quality scorecards with AI recommendations

Automated coaching workflows

Advanced analytics with predictive insights

Knowledge gap identification & auto-remediation

Premium integrations

Multi-language support
(25+ languages)

$30/million characters translated

$30/million characters translated

All AI Specialists + custom Specialist development

Unlimited integrations with dedicated support

SLA guarantees

What’s Included in Every Tier

Support, optimization, and SLAs — scaled to your ambition.

Feature

Essentials

$35
per agent/month
plus $0.11 talk hour of transcription

Professional

$65
per agent/month
plus $0.11 talk hour of transcription

most popular

Enterprise

$95
per agent/month
plus $0.11 talk hour of transcription

Conversation analytics
Historical Reports, BI, Call Detail Records, & more

Conversation Intelligence
Sentiment, Intent, Compliance, CSAT, NPS, Topics, Tones, Agent Soft Skills, Emotions, Effort, and more.

Agent performance scorecards with empathy metrics

Basic coaching recommendations

Knowledge base with AI-powered search

Standard integrations

Data retention

12-months

18-months

Custom data retention policies

AI Specialists Package:
CX Assurance, Knowledge Optimizer, Agent Coach

Custom quality scorecards with AI recommendations

Automated coaching workflows

Advanced analytics with predictive insights

Knowledge gap identification & auto-remediation

Premium integrations

Multi-language support
(25+ languages)

$30/million characters translated

$30/million characters translated

All AI Specialists + custom Specialist development

Unlimited integrations with dedicated support

SLA guarantees

Ready to get started?

Let us help you find the right support plan to match your needs.

Receive a Demo?

Receive a Demo?

Receive a personalized demo on how ATLAS can redefine the value you can get from your CX Experience.

Receive a personalized demo on how ATLAS can redefine the value you can get from your CX Experience.

Documentation

Curious about documentation? Take a look. We're support many ways of integrating with our platform.

Curious about documentation? Take a look. We're support many ways of integrating with our platform.