Unlock Infinite Insights from Every Conversation
Prism transforms raw voice data into actionable insight—automatically. With high-accuracy transcription, smart tagging, and seamless CX integration, every call becomes a searchable, analyzable, and usable asset. From compliance to coaching, Prism turns conversations into leverage.
Flexible Integration
Scalable and Reliable
Rapid Deployment
For Developers
Build with Prism: Fast, Flexible Transcription APIs
Transcription built for speed and scale—no waiting, no lag. Prism ingests calls fast and streams enriched metadata back via webhooks, ready for AI workflows, search indexing, and compliance triggers.
Drop it into Five9, Twilio, NICE, or your own setup—our SDKs and clear docs get you running fast, without bloated complexity. Continuous, high-throughput, and battle-tested for production.
For Teams
Actionable Insights. No Engineers Required.
Prism gives your team instant access to transcription, sentiment, and conversation analytics—no dev work needed. Upload calls, surface insights, and act faster with an intuitive dashboard built for ops, QA, and compliance.
Whether you're tracking trends, auditing performance, or spotting red flags, Prism handles the complexity behind the scenes—so your team can stay focused on what moves the needle.
Prism gave us a living library of every customer conversation. Now we can search, segment, and surface insights instantly—from product feedback to operational blind spots—all without touching raw audio.
Amy Kelly
Head of Contact Center
“
Pricing
Transparent, Scalable Pricing That Grows With You
Prism’s usage-based pricing makes it easy to start small and scale fast. Choose the model that fits your needs—from high-speed transcription for bulk processing to deep accuracy for mission-critical use cases. Only pay for what you use. No overages. No lock-in.
Lightning Model – $0.12 / hour
Fast, lightweight Speech AI built for scale. Ideal for indexing, rapid analysis, and high-volume ingestion where speed and accessibility come first.
Precision+ Model– $0.37 / hour
Maximum accuracy. Enhanced metadata. Deeper context. Precision+ is built for sensitive use cases like compliance, audits, and strategic decision-making—where every word matters.
Flexible Usage-Based Pricing
Scale your transcription needs with precision and control.
Global Compliance
Transcribe Legacy and Archived Audio
Prism unlocks the value trapped in old recordings. Whether it’s legacy PBXs, cloud archives, or vendor exports, we convert historical audio into searchable, structured insight—fast. Analyze years of conversations without lifting a finger.
Unified AI approach
Power Any AI-Driven Strategy with Prism
Whether you’re building enterprise AI pipelines or startup tools, Prism gives you clean, fast access to the voice data that powers it all. Our developer-first platform handles the messy parts—transcription, metadata, scaling—so your team can stay focused on what matters: outcomes, not infrastructure.
Streamline Operations with Voice-Aware AI
Integrate Prism into CCaaS platforms, CRMs, or analytics stacks. Automate compliance checks, unlock customer feedback, and drive performance insights across locations—without adding complexity.
Build and Scale with Battle-Tested Infrastructure
Use Prism as your voice data layer. Flexible APIs. Usage-based pricing. No gates. Whether you're training models or deploying intelligent agent tools, Prism scales with you from prototype to production.
Value Creation
Turn Every Conversation into Structured Ingelligence
Prism captures every interaction—live or historical—and transforms it into metadata-rich insight, ready to power strategy, search, and automation. No more missed details. No more scattered data.
Eliminate Blind Spots
Fragmented systems and audio archives hide crucial context. Prism makes it visible, actionable, and accessible across your stack—instantly.
Compatible with existing systems
Effortless Integration - Developer Needed
Prism connects with your current tools—Zoom, Twilio, NICE, Amazon Connect, and more—without disrupting workflows or requiring migrations. Ingest and analyze voice data from every system, old or new, without leaving anything behind.
Your full call history. Real-time interactions. All searchable, all centralized. Prism brings it together so your team can move faster—with fewer silos and no extra lift.
Optimize Your Call Center Intelligence
Prism connects to your CCaaS platform and turns every conversation into structured, AI-ready data—instantly after the call ends. No custom workflows. No added overhead.
What's included
Unmatched Flexibility, AI-Ready from Day One
Prism doesn’t just transcribe—it transforms. Every conversation becomes structured, searchable, and ready for advanced AI workflows. From instant post-call summaries to compliance triggers and deep search, Prism is built to unlock value at scale.
Key Features
Core Benefits
Industry-Specific Use Cases
Advanced AI Capabilities
AI-powered transcription
Speaker Diarization
Smart Formatting
Real-time sentiment analysis
Immediate post call transcription
Deep Search capabilities
Automatic language detection
Embeddings for context-based queries
API access for custom workflows
Unlock hidden insights from voice data
Improve agent performance with real-time feedback
Ensure compliance with automated monitoring
Simplify quality assurance with AI-driven call summaries
Save time with automated transcription and metadata generation
Integrate seamlessly with existing CCaaS platforms
Reduce operational complexity by centralizing data
Call Centers: Boost agent performance with AI feedback and call summaries
Healthcare: Ensure HIPAA compliance with secure call transcription and storage
Finance: Improve customer support while adhering to strict compliance guidelines
Retail: Enhance customer satisfaction by analyzing sentiment and feedback trends
Legal: Transcribe and search for key phrases in client conversations for better case management
Embeddings for AI-Driven Search: Run advanced queries with context-aware search
Custom AI Models: Tailor AI models to your unique needs via our Velocity integration
Automated Compliance Monitoring: Ensure industry regulation adherence in real time
Call Summaries: Instantly generate summaries for faster review and decision-making
RAG Pipelines: Retrieve, augment, and generate insights for optimized workflows
Build vs Buy
Building a Transcription Platform is Hard. We Already Solved It.
Custom voice infrastructure is a black hole—time, money, compliance, and constant upkeep. Prism gives you an AI-ready transcription engine with enterprise-grade reliability and CX platform integration—no dev team required.
Instead of architecting from scratch, deploy Prism and move fast. We’ve handled the infrastructure, the accuracy, the security, and the scale—so your team can focus on what actually moves the business.
Let’s Unlock the Power of Your Conversations
Automate, analyze, and drive value from every interaction with Prism's AI-powered transcription and insights.
