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Your CSAT Is a Mirage—But the Costs on Your P&L Are Very Real
Your CX metrics are lying—Atlas reveals the truth that drives your margins.
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How to Use AI to Measure Agent Patience
This blog post breaks down how to measure agent patience using AI and LLMs—not just by counting seconds of silence, but by understanding conversational context, turn-taking, and interruption patterns. Patience becomes a measurable, coachable signal that drives better outcomes.
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EndeavorCX Launches Atlas: The First Scenario-Based Knowledge Platform Engineered for the Contact Center
EndeavorCX, the operating system powering the next generation of AI-driven contact center intelligence, today announced the official launch of Atlas—a scenario-based knowledge orchestration platform built from the ground up for how customer experience actually works.
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5
min read
Your CSAT Is a Mirage—But the Costs on Your P&L Are Very Real
Your CX metrics are lying—Atlas reveals the truth that drives your margins.
Read More
5
min read
How to Use AI to Measure Agent Patience
This blog post breaks down how to measure agent patience using AI and LLMs—not just by counting seconds of silence, but by understanding conversational context, turn-taking, and interruption patterns. Patience becomes a measurable, coachable signal that drives better outcomes.
Read More
5
min read
EndeavorCX Launches Atlas: The First Scenario-Based Knowledge Platform Engineered for the Contact Center
EndeavorCX, the operating system powering the next generation of AI-driven contact center intelligence, today announced the official launch of Atlas—a scenario-based knowledge orchestration platform built from the ground up for how customer experience actually works.
Read More
5
min read
Your CSAT Is a Mirage—But the Costs on Your P&L Are Very Real
Your CX metrics are lying—Atlas reveals the truth that drives your margins.
Read More
5
min read
How to Use AI to Measure Agent Patience
This blog post breaks down how to measure agent patience using AI and LLMs—not just by counting seconds of silence, but by understanding conversational context, turn-taking, and interruption patterns. Patience becomes a measurable, coachable signal that drives better outcomes.
Read More
5
min read
EndeavorCX Launches Atlas: The First Scenario-Based Knowledge Platform Engineered for the Contact Center
EndeavorCX, the operating system powering the next generation of AI-driven contact center intelligence, today announced the official launch of Atlas—a scenario-based knowledge orchestration platform built from the ground up for how customer experience actually works.
Read More
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