Build the Next Era of Your Enterprise
Centralize your customer interaction data, AI-powered insights, and metadata into your data warehouse. Our platform automates transcription, analytics, and governance, enabling faster decisions and better customer experiences—all with enterprise-grade compliance.
Transform Customer Experience with AI-Driven Insights
Unlock the full potential of your contact center with generative AI-powered solutions for insights and analytics.
Intelligence
Create, manage, and grow an AI Transformation Strategy
From analyzing call transcripts to identifying trends in real time, customize insights to drive operational efficiency and elevate customer experiences.
GitHub Sponsors programme doubles global coverage in a few months on Stripe Connect
Optimization
Empower teams with actionable insights at every touchpoint
Leverage advanced analytics to optimize agent performance, reduce churn, and improve first-contact resolution rates.
Percentage of top global marketplaces powered by Stripe
Discern
Anticipate customer needs before they arise
Use Generative AI to understand customer behaviors, preempt issues, and craft personalized experiences that build loyalty.
GitHub Sponsors programme doubles global coverage in a few months on Stripe Connect
Reimagine Customer Experience with Generative AI and Knowledge Integration
Transform CX and contact centers with a fully integrated platform that combines AI-driven knowledge management, actionable insights, and enterprise-ready integrations to drive meaningful outcomes at scale.
Life cycle Knowledge Management
Centralize and optimize enterprise knowledge
Leverage AI to unify fragmented knowledge bases into a single source of truth, empowering agents to resolve queries faster and with greater accuracy.
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Enterprise-Ready Integrations
Connect and extend your CX ecosystem
Integrate effortlessly with CRMs, ticketing platforms, and analytics tools. Our open architecture ensures a unified, scalable approach tailored to your enterprise.
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Real-Time Insight Routing
Deliver actionable intelligence at the point of need
AI-driven analytics seamlessly integrate with workflows, ensuring insights and contextual knowledge reach the right teams and systems at the right time.
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Predictive Knowledge and Analytics
Proactively shape customer interactions
Generative AI predicts trends, uncovers opportunities, and empowers agents with real-time knowledge suggestions to enhance customer satisfaction and loyalty.
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Working with Endeavor CX
Technical account management
Work directly with our technical experts to accelerate deployment, optimize workflows, and continuously improve outcomes with hands-on engagement.
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Integrate Faster
End-to-End Integration Support
Get expert help from our in-house implementation specialists to ensure your integrations meet enterprise requirements, data security standards, and scalability needs.
Extend Your Platform with Our Partner Network
Access a curated network of certified partners to deploy, optimize, and extend the capabilities of Velocity, Prism, and Atlas.
Built for Any Enterprise Type
From global contact centers to CX powerhouses, we provide the foundation for scalable, AI-driven transformation. Whether you're streamlining operations, enhancing customer insights, or delivering personalized experiences, our platform is tailored to meet your unique needs.
Recommended Resources
Stay ahead in customer experience innovation with insights, strategies, and tools designed to help enterprise contact centers thrive.
Transforming CX with Generative AI
Join industry leaders to explore how AI-driven insights and analytics are reshaping enterprise contact centers and enabling scalable, proactive customer engagement
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The Future of Insights: How Generative AI Unlocks CX Potential
Dive deep into the transformative power of generative AI for insights and analytics in contact centers, with actionable strategies to enhance efficiency and customer satisfaction.
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How Leading Enterprises Transformed CX with AI
See how global contact centers leveraged Velocity, Prism, and Atlas to achieve faster resolutions, improve NPS, and reduce operational costs.
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Article
Learn how our developer-friendly APIs enable seamless integration into your existing CRM, ticketing, and analytics ecosystems, driving unified customer insights.
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Best Practices for AI-Powered Knowledge Management
A comprehensive guide to successfully deploying and scaling generative AI solutions for knowledge integration, real-time insights, and predictive analytics in CX environments.
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Unlocking the Power of Real-Time Insights
Hear from a leading contact center about how they used predictive analytics and AI-powered workflows to proactively address customer needs and streamline operations.
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Streamlined AI and Insights Management for Your Enterprise
Centrally manage insights, analytics, and generative AI tools across all business units or global contact center operations. With Velocity, Prism, and Atlas, empower your teams to scale effortlessly while maintaining full control and visibility through a unified dashboard.
Streamlined AI and Insights Management for Your Enterprise
Centrally manage insights, analytics, and generative AI tools across all business units or global contact center operations. With Velocity, Prism, and Atlas, empower your teams to scale effortlessly while maintaining full control and visibility through a unified dashboard.
