CX Assurance

CX Assurance

Know the “why” behind every spike, slump, and subtle shift.

Atlas turns the raw noise of customer conversations into crisp, trend-level insight.

No more hunches. No more scrambling for root-cause decks. Just real-time intelligence that tells you exactly what’s changing—and why—so you can act before churn, costs, or sentiment slip.

How it works

A Proactive, No-Guesswork Path to CX Assurance

1

1

Total-Coverage Conversation Mining

Every call and chat is parsed and tagged against your specific products, policies, and CX goals—zero sampling bias, zero blind spots.

2

2

Dynamic Trend Detection

Proprietary spike-and-slide analytics flag upticks, downticks, and emerging topics the moment they cross significance thresholds—hours, not weeks.

3

3

Root-Cause Correlation

Atlas cross-references shifts in customer language with operational data (releases, promos, outages) to surface the “why” behind every pattern.

4

4

Deep Research

When leadership needs to go beyond spikes and dig into why customers feel the way they do, CX Assurer launches an on-demand deep dive.

1

Total-Coverage Conversation Mining

Every call and chat is parsed and tagged against your specific products, policies, and CX goals—zero sampling bias, zero blind spots.

2

Dynamic Trend Detection

Proprietary spike-and-slide analytics flag upticks, downticks, and emerging topics the moment they cross significance thresholds—hours, not weeks.

3

Root-Cause Correlation

Atlas cross-references shifts in customer language with operational data (releases, promos, outages) to surface the “why” behind every pattern.

4

Deep Research

When leadership needs to go beyond spikes and dig into why customers feel the way they do, CX Assurer launches an on-demand deep dive.

Old Way vs. New Way

See the Difference Real Intelligence Makes.

Feature

Old Way

New Way

Agent Coach

Issue Detection

Reactive ticket queues & anecdotal escalations

Automated and Intelligence Escalation Systems

Trend Visibility

Lagging monthly reports

Live dashboards on key CX

Detection Velocity

Weeks to validate & act

Same-day fixes, next-day FAQ & policy updates

Customer Trust

"We're looking into it"

Proactive comms: “We spotted X and already did Y.”

Key Moments of Delivery

The CX Assurer injects clarity exactly when it moves the needle:

The Escallation Moment

The Deep-Dive Moment

The Spike Alert Moment

The Trending Down Moment

The Root Cause Moment

The Learning-Loop Moment

Key Moments of Delivery

The CX Assurer injects clarity exactly when it moves the needle:

The Escallation Moment

The Deep-Dive Moment

The Spike Alert Moment

The Trending Down Moment

The Root Cause Moment

The Learning-Loop Moment

Key Moments of Delivery

The CX Assurer injects clarity exactly when it moves the needle:

The Escallation Moment

The Deep-Dive Moment

The Spike Alert Moment

The Trending Down Moment

The Root Cause Moment

The Learning-Loop Moment

Vitals Monitor's Mission

Traditional CX analytics tells you what happened—weeks later and in broad strokes. CX Assurer delivers the why in the moment: pinpointing emergent friction, quantifying its impact, and arming every team with a clear, data-proven fix. It’s how modern brands shift from firefighting to foresight, turning every customer voice into a competitive advantage—before competitors even sense the tremor.

Transform Your Vitals Today

Get in touch to experience the power of scenario intelligence.