Performance intelligence when quality is on the line.
Atlas turns everyday conversations into scenario-specific coaching moments.
No more random QA. No more wasted sessions. Just precise, real-time guidance that lifts performance—automatically.
How it works
A New Better Approach to Agent Coaching
Old Way vs. New Way
See the Difference Real Intelligence Makes.
Feature
Old Way
New Way
Agent Coach
QA Coverage
Manual reviews on 2% of calls
100% of calls monitored automatically
Coaching Delivery
Scorecards that sit in dashboards
Actionable coaching moments delivered to team leads
Context Awareness
Minimal automated context or nuance
Proprietary Scenario-Intelligence based on your business.
Timeliness of Feedback
Timeliness of Feedback
Coaching signals fast.
Insight Depth
Flat Insights
Performance trends by topic, team, and behavior
Agent Coach's Mission
The Coach Specialist transforms quality management by delivering intelligence exactly when it matters—immediately after interactions when learning potential is highest, during development planning when direction is critical, and at performance inflection points when intervention is essential.
Unlike traditional coaching that happens sporadically through subjective sampling, Coach provides continuous, evidence-based guidance that elevates performance across every team member and every interaction.
Transform Your Coaching Today
Get in touch to experience the power of scenario intelligence.
