Agent Coach

Agent Coach

Performance intelligence when quality is on the line.

Atlas turns everyday conversations into scenario-specific coaching moments.

No more random QA. No more wasted sessions. Just precise, real-time guidance that lifts performance—automatically.

How it works

A New Better Approach to Agent Coaching

1

1

Comprehensive Post-Call Analysis

Every coaching moment is tied to a real situation. Not "say it nicer." But: “When a customer mentions price concerns, this approach yields better resolution.”

2

2

Precision Feedback Delivery

Agent Coach visualizes behavior patterns—by agent, by scenario, by customer intent. Know who needs help. And why.

3

3

Continuous Development Orchestration

Atlas generates scenario-specific guidance that gives your teams exactly what they need in specific customer situations and contexts.

4

4

Unified Deployment

Intelligence flows seamlessly to agents, QA teams, trainers, and product leaders, creating a coordinated operational ecosystem built on shared understanding.

1

Comprehensive Post-Call Analysis

Every coaching moment is tied to a real situation. Not "say it nicer." But: “When a customer mentions price concerns, this approach yields better resolution.”

2

Precision Feedback Delivery

Agent Coach visualizes behavior patterns—by agent, by scenario, by customer intent. Know who needs help. And why.

3

Continuous Development Orchestration

Atlas generates scenario-specific guidance that gives your teams exactly what they need in specific customer situations and contexts.

4

Unified Deployment

Intelligence flows seamlessly to agents, QA teams, trainers, and product leaders, creating a coordinated operational ecosystem built on shared understanding.

Old Way vs. New Way

See the Difference Real Intelligence Makes.

Feature

Old Way

New Way

Agent Coach

QA Coverage

Manual reviews on 2% of calls

100% of calls monitored automatically

Coaching Delivery

Scorecards that sit in dashboards

Actionable coaching moments delivered to team leads

Context Awareness

Minimal automated context or nuance

Proprietary Scenario-Intelligence based on your business.

Timeliness of Feedback

Timeliness of Feedback

Coaching signals fast.

Insight Depth

Flat Insights

Performance trends by topic, team, and behavior

Key Moments of Delivery

The Coach Specialist transforms quality management by delivering intelligence exactly when it matters

The Feedback Moment

The Calibration Moment

The Development Moment

The Recognition Moment

The Escalation Moment

Key Moments of Delivery

The Coach Specialist transforms quality management by delivering intelligence exactly when it matters

The Feedback Moment

The Calibration Moment

The Development Moment

The Recognition Moment

The Escalation Moment

Key Moments of Delivery

The Coach Specialist transforms quality management by delivering intelligence exactly when it matters

The Feedback Moment

The Calibration Moment

The Development Moment

The Recognition Moment

The Escalation Moment

Agent Coach's Mission

The Coach Specialist transforms quality management by delivering intelligence exactly when it matters—immediately after interactions when learning potential is highest, during development planning when direction is critical, and at performance inflection points when intervention is essential.

Unlike traditional coaching that happens sporadically through subjective sampling, Coach provides continuous, evidence-based guidance that elevates performance across every team member and every interaction.


Transform Your Coaching Today

Get in touch to experience the power of scenario intelligence.