Why EndeavorCX vs Cresta?
Why EndeavorCX vs Cresta?
Why EndeavorCX vs Cresta?
Affordable entry & maximal intelligence upside with our Atlas AI Specialists.
Intelligence when it matters.
What’s Included in Every Tier
Support, optimization, and SLAs — scaled to your ambition.
Feature
Essentials
$35
per agent/month
plus $0.11 talk hour of transcription
Professional
$65
per agent/month
plus $0.11 talk hour of transcription
most popular
Enterprise
$95
per agent/month
plus $0.11 talk hour of transcription
Conversation analytics
Historical Reports, BI, Call Detail Records, & more
✔
✔
✔
Conversation Intelligence
Sentiment, Intent, Compliance, CSAT, NPS, Topics, Tones, Agent Soft Skills, Emotions, Effort, and more.
✔
✔
✔
Agent performance scorecards with empathy metrics
✔
✔
✔
Basic coaching recommendations
✔
✔
✔
Knowledge base with AI-powered search
✔
✔
✔
Standard integrations
✔
✔
✔
Data retention
12-months
18-months
Custom data retention policies
AI Specialists Package:
CX Assurance, Knowledge Optimizer, Agent Coach
✔
✔
Custom quality scorecards with AI recommendations
✔
✔
Automated coaching workflows
✔
✔
Advanced analytics with predictive insights
✔
✔
Knowledge gap identification & auto-remediation
✔
✔
Premium integrations
✔
✔
Multi-language support
(25+ languages)
$30/million characters translated
$30/million characters translated
All AI Specialists + custom Specialist development
✔
Unlimited integrations with dedicated support
✔
SLA guarantees
✔
What’s Included in Every Tier
Support, optimization, and SLAs — scaled to your ambition.
Feature
Essentials
$35
per agent/month
plus $0.11 talk hour of transcription
Professional
$65
per agent/month
plus $0.11 talk hour of transcription
most popular
Enterprise
$95
per agent/month
plus $0.11 talk hour of transcription
Conversation analytics
Historical Reports, BI, Call Detail Records, & more
✔
✔
✔
Conversation Intelligence
Sentiment, Intent, Compliance, CSAT, NPS, Topics, Tones, Agent Soft Skills, Emotions, Effort, and more.
✔
✔
✔
Agent performance scorecards with empathy metrics
✔
✔
✔
Basic coaching recommendations
✔
✔
✔
Knowledge base with AI-powered search
✔
✔
✔
Standard integrations
✔
✔
✔
Data retention
12-months
18-months
Custom data retention policies
AI Specialists Package:
CX Assurance, Knowledge Optimizer, Agent Coach
✔
✔
Custom quality scorecards with AI recommendations
✔
✔
Automated coaching workflows
✔
✔
Advanced analytics with predictive insights
✔
✔
Knowledge gap identification & auto-remediation
✔
✔
Premium integrations
✔
✔
Multi-language support
(25+ languages)
$30/million characters translated
$30/million characters translated
All AI Specialists + custom Specialist development
✔
Unlimited integrations with dedicated support
✔
SLA guarantees
✔
What’s Included in Every Tier
Support, optimization, and SLAs — scaled to your ambition.
Feature
Essentials
$35
per agent/month
plus $0.11 talk hour of transcription
Professional
$65
per agent/month
plus $0.11 talk hour of transcription
most popular
Enterprise
$95
per agent/month
plus $0.11 talk hour of transcription
Conversation analytics
Historical Reports, BI, Call Detail Records, & more
✔
✔
✔
Conversation Intelligence
Sentiment, Intent, Compliance, CSAT, NPS, Topics, Tones, Agent Soft Skills, Emotions, Effort, and more.
✔
✔
✔
Agent performance scorecards with empathy metrics
✔
✔
✔
Basic coaching recommendations
✔
✔
✔
Knowledge base with AI-powered search
✔
✔
✔
Standard integrations
✔
✔
✔
Data retention
12-months
18-months
Custom data retention policies
AI Specialists Package:
CX Assurance, Knowledge Optimizer, Agent Coach
✔
✔
Custom quality scorecards with AI recommendations
✔
✔
Automated coaching workflows
✔
✔
Advanced analytics with predictive insights
✔
✔
Knowledge gap identification & auto-remediation
✔
✔
Premium integrations
✔
✔
Multi-language support
(25+ languages)
$30/million characters translated
$30/million characters translated
All AI Specialists + custom Specialist development
✔
Unlimited integrations with dedicated support
✔
SLA guarantees
✔
Ready to get started?
Let us help you find the right support plan to match your needs.
Receive a Demo?
Receive a Demo?
Receive a personalized demo on how ATLAS can redefine the value you can get from your CX Experience.
Receive a personalized demo on how ATLAS can redefine the value you can get from your CX Experience.
Documentation
Curious about documentation? Take a look. We're support many ways of integrating with our platform.
Curious about documentation? Take a look. We're support many ways of integrating with our platform.
Products
Unified AI Platform
Connected Intelligence
Solutions
By Stage
By Use Case
Products
Unified AI Platform
Connected Intelligence
Solutions
By Stage
By Use Case
Products
Unified AI Platform
Connected Intelligence
Solutions
By Stage
By Use Case