Conversations Aren’t Data. Until They Are.

Before Prism, if you wanted to analyze your call center, you were stuck with fragments:

• QA scoring sheets with checkboxes.

• Agent dashboards overloaded with averages.

• Maybe some sentiment analysis with a confidence score nobody trusts.

Prism turns the actual content of the conversation into structured intelligence:

• The questions customers ask, and where they fall off.

• The moment trust is built-or lost.

• The exact phrasing that leads to resolution or escalation.

• How many steps it really took to solve the problem.

• The subtle indicators of future churn or loyalty.

We don’t summarize conversations.
We map them-emotionally, topically, and relationally.

What You See When You See Clearly

Prism doesn’t just extract data. It reveals patterns-especially the ones you didn’t know to look for.

A few real examples from customers using Prism:

• Identifying when agents accidentally nudge callers into higher-effort paths-before they churn.

• Seeing the exact language top performers use that’s missing from average reps.

• Discovering which call flows end with customers sounding confused, even when the issue is “resolved.”

• Tracking which topics show up early in a call but are never revisited-and therefore never addressed.

This is the kind of intelligence that doesn't just help you score calls.
It helps you design better ones.

The ROI Isn’t Just Operational. It’s Philosophical.

Yes, Prism is efficient.
Yes, it’s faster, leaner, and scalable by design.

But the bigger win?
It changes your relationship with your contact center.

It’s no longer just a cost center or a compliance box. It becomes a source of truth-a direct line to the voice of the customer, made measurable and actionable.

And once you have that?
You start asking better questions.
You stop guessing.
You move faster.
You make things that actually work.

Final Thought: What’s the Point of “AI” if It Doesn’t Give You Clarity?

Prism isn’t just software. It’s a lens.

It sharpens. It organizes. It reveals.

And once you’ve seen your business through it, you’ll never go back to dashboards built on proxies and lagging indicators.

Want to see your own calls through Prism?

Let us show you what’s been hiding in plain sight.