EndeavorCX, the operating system powering the next generation of AI-driven contact center intelligence, today announced the official launch of Atlas, a scenario-based knowledge orchestration platform built from the ground up for how customer experience actually works.

Legacy knowledge management is dead. Static articles. Endless categories. Bloated portals. Atlas replaces it all with dynamic scenario intelligence, auto-generated directly from live call transcripts and customer conversations. This isn’t a search tool. It’s a knowledge engine that knows what’s happening—and what to do about it.

“We built Atlas because no one else would,” said Chris Crosby, CEO of EndeavorCX. “Agents don’t need 400 documents. They need one right answer—right now—shaped by context and made for action. Atlas makes that possible.”

Powered by Velocity and Prism, EndeavorCX’s awesome transcription and data ingestion engine, Atlas auto-generates knowledge scenarios based on actual call flows, objections, customer intents, and edge cases. These scenarios are live. They evolve as the business evolves. No manual tagging. No endless upkeep.

Key Features of Atlas:

• Scenario Intelligence Graphs: Shift from static articles to living knowledge networks built around real-world use cases.

• Agent-Ready: Atlas fuels agentic workflows across QA, agent assist, coaching, and compliance.

• Enterprise-Grade APIs: Sync structured knowledge and insights into your data lake, LMS, or any existing enterprise system.

• Auto-Evolving Knowledge: Atlas learns from every interaction, refining itself continuously based on new signals from Prism.

Atlas is a philosophical break from how contact centers have been run for decades. The industry has been drowning in noise. Atlas brings signal. The future isn’t documentation. It’s orchestration.